Back Office E-Commerce Customer Support

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Angajator: World Phoning Group
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 02.12.2016
    Scurta descriere a companiei

    We’re big on what we like to call the WPG spirit. It’s ingrained in everything we do – from the relationships forged among team members to the relationships we build with our customers and to our humanitarian and community outreach.

    We know our team members are a huge part of our success so we strive to provide them with a positive work environment and a satisfying and exciting career.

    Cerinte

    Requirements:
    - Secondary school education
    - Proficient in German, Italian, French & English (written and spoken)
    - bi-lingual is a plus
    - Able to multi-task
    - Strong team player with commitment and a positive attitude
    - The ability to think quickly, to make a recommendation or propose a solution to a customer's problem
    - Adaptable and Proactive

    Responsabilitati

    The overall responsibility will be:
    - Handle e-mails, ensure consistent productivity & quality of service and maintain customer satisfaction.
    - Respond and resolve promptly to customer inquiries and complaints
    - Process orders, forms, applications and requests
    - Direct requests and unresolved issues to the designated departments
    - Meet Quality and Productivity standards as imposed by the Client

    Alte informatii

    We offer:
    - Great & long term career opportunities
    - Attractive benefits package along with fidelity Programs
    - Specialized product and Program Training
    - Incentive Plans based on performance
    - A young and dynamic environment
    - The possibility of growing within the company