Team Manager

Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, our research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
GDC Supervisor manages more delivery team in terms of efficiency, attrition rate and career path evolution
He/she ensures the management and supervision of managed and/or outsourced network infrastructure elements
 
Key responsibilities:

• Ensure the team monitor networks, end-to-end services in real-time to ensure SLA and KPIs
• fulfillment, and initiate corrective actions to treat abnormal conditions or performance trends.
• Ensure the team delivers effective incident detection and resolution, manages complex
• incidents that span technology & services boundaries, and coordinates escalation to
• Technical Support Operations.
• Ensure the network performance analyses are conducted and initiate the corrective actions
• to resolve any findings of the analyses.
• Act as the key contact for customer for their network management operation.
• Develop Network operations teams with appropriate trainings, knowledge transfer, etc.
• Ensure that best practices are applied with knowledge management shared with peers and
• teams.
• Ensure that all functional resources are continuously available: people, tools, facilities, etc.
• Ensure that Network operations are continuously delivered 24x7x365.

• Key qualifications for the role: (Leadership/Professional competencies/Skills/Knowledge)
• Fluent in English with good communication. Computer skills. Strong global management and people management skills
• Experienced to work in international environment Customer and results focused Experience in Maintenance, Network
• Operations and/or Technical Support activities in mobile and fixed environments
• Specific additional information:- Language skills: fluent French language mandatory