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EMEA Business Services Analyst
Acest job nu mai este activ!Vezi toate job-urile Oracle active.Vezi toate job-urile EMEA Business Services Analyst active pe Hipo.roVezi toate job-urile in Achizitii - Logistica - Aprovizionare active pe Hipo.roVezi toate job-urile in Banci active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Oracle |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 27.09.2016 |
Remote work: | On-site |
Oracle, a global provider of enterprise cloud computing, empowers businesses of all sizes on their digital transformation journey. With 430,000 customers in 175 countries, Oracle provides leading-edge capabilities in Software as a Service, Platform as a Service, Infrastructure as a Service, and Data as a Service.
Our mission is to transform our world for the better through innovative technologies.
Qualifications:
• Excellent communication skills, both written and verbal in English. Any other language is a plus.
• At least 3 years experience in a customer service environment.
• Strong computer skills (MS Office, advanced knowledge of Excel).
• Ability to manage multiple projects simultaneously and prioritize tasks.
• Attention to details, flexibility and delivering accurate results when working under pressure.
• Capable of adapting to changing priorities and good time management skills.
• Demonstrates customer service ethos, excellent interpersonal and communication skills.
• Advanced knowledge of another language (except English) is a plus.
Administer EMEA Sales Territories in Oracle’s CRM system:
• Works with Sales and local Ops to administer territories (account movement, solving gaps and overlaps, x-LoB alignment). Mostly done via email and phone
• Sets up joiners/leavers in territories and Forecast hierarchy; allocates new accounts in sales rep’s territory according to Go To Market model
• Sets territories for newly acquired companies based on Corporate Go To Market and Sales Management strategy
• Engages in Territory Planning with Sales Leadership and Field Ops, builds new fiscal year’s territories according to approved Sales Model and local country policies, for all the supported lines of business
• Provides support to Sales Reps/Managers and Field Operations to questions/issues related to territory definitions and territory assignments on sales accounts/opportunities
• Owns and monitors the Territory Quality KPIs for his/her respective sales group, investigates and rectifies any incorrect setups
• Works with Field Ops to Communicate/Reinforce the Corporate and regional guidelines, rules and best practices
• Develops strong knowledge of country specifics and Sales Business Unit’s Go-to-Market/Sales Model
• Participates in territory related User Acceptance Tests (UATs) of new features/systems, supporting the territory management process
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