Team leader_Procurement department with English & German

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Ideal candidate:
Graduate/Post Graduate with at least 3-5 Years of Procurement experience
Proficiency in English, German will be a plus
Indirect Procurement & Sourcing experience preferred
People skills;
Communication & Influencing skills;
Adherence to Company values;
Coaching skills;
Conflict resolution and problem solving;
Delegation / follow up;
Accurate, methodical with detail orientation
Customer centricity;
Prioritizing & organizing skills;
Effective time management;
Presentation skills;
Proficiency in MS office applications.

Job Description
Responsible for achieving team SLA’s (Service Level Agreement);
Understands and captures customer baseline data around SLAs and operational metrics transition;
Monitors Service Levels - Periodic collection and analysis of data received;
Supports customer in any collection, legal or other procedural of documents or other materials as required;
Manages daily work allocation;
Ensures that country specific variances are handled according to variances, country specific documentation is kept up to date;
Daily processing of transactions ensuring no back logs;
Ensures daily reporting for productivity;
Coordinates team schedule and leave planning;
Ensures adherence to break timings by their teams;
Sets up Team member appraisal system and conduct them quarterly/yearly;
Conducts one on ones on monthly basis, quarterly, midyear and yearly appraisals;
Develops and maintains Incentive program for Team members;
Moves between leadership role and team member role on various projects as required.

About us: WNS Global Services is a recognized leader in business process outsourcing (BPO).

Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes. We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics. Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence? Then please come and join our team!