Customer Support Representative with Spanish/ French/ Italian and English

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

Fluency in SPANISH/ FRENCH/ ITALIAN and good command of ENGLISH is a must
Excellent verbal and written communication skills
Customer centricity
Proactive in solving day to day issues
Flexible, well-motivated team player & ability to work under pressure
Basic experience in MS Office, MS based applications
Attention to details
Available to work full time in shifts

Understand customer requirements for support services
Handle all incoming telephone inquiries and requests in a timely professional manner
Analyze information and develop solutions to meet the customer’s business and technical requirements
Participate in team huddles and required trainings
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience

Opportunity to:
Work in a young, learning-oriented, highly motivational and professional environment
Focus on implementing new ideas and performing business practices
High standards exposure to multiple domains and industries
Positive, open for improvement team and organizational climate

What we offer:
-Learning & development
-Training sessions provided by Company & Client
-Knowledge sharing initiatives
-Coaching sessions set by the Team Leader
-Attractive work environment within a dynamic team
- Access to top medical services for yourself and a dear one, through the private medical subscriptions with a supplier of choice (Medicover, Medlife or Sanador); this comes also with a discount for dental care services
- We turned Mondays and Wednesday into Fruit Days; the vitamin-filled start of the day is on us. So are water, coffee and tea throughout the week
-Motivating salary package based on personal achievements
-Career development within a multinational company.