Customer Support & Sales Agent

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Angajator: World Phoning Group
Domeniu:
  • Customer support - Client service
  • Internet - eCommerce
  • Vanzari
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 04.12.2016
    Scurta descriere a companiei

    We’re big on what we like to call the WPG spirit. It’s ingrained in everything we do – from the relationships forged among team members to the relationships we build with our customers and to our humanitarian and community outreach.

    We know our team members are a huge part of our success so we strive to provide them with a positive work environment and a satisfying and exciting career.

    Cerinte

    Requirements:
    - Secondary school education
    - Proficient in English
    - bi-lingual is a plus
    - Able to multi-task
    - Strong team player with commitment and a positive attitude
    - Good listening skills, and the ability to think quickly, to make a recommendation or propose a solution to a customer's problem
    - Adaptable and Proactive

    Responsabilitati

    The overall responsibility will be to make Outbound calls, ensure consistent productivity & quality of service and maintain customer satisfaction.

    - Deal directly with customers either by telephone
    - Respond and resolve promptly to customer inquiries and complaints
    - Process orders, forms, applications and requests
    - Direct requests and unresolved issues to the designated departments
    - Meet Quality and Productivity standards as imposed by the Client
    - Record details of inquiries, comments, complaints and actions taken
    - Communicate with other departments, as needed

    Alte informatii

    - Great & long term career opportunities
    - Motivating salary + BONUS system
    - Attractive schedule - Monday-Friday
    - Attractive benefits package along with fidelity Programs
    - Specialized product and Program Training
    - Incentive Plans based on performance
    - A young and dynamic environment
    - The possibility of growing within the company

    Be the first to join our amazing team!