Technical Support with French ( International Universities)

Employer: Quacquarelli Symonds
Domain:
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 10.12.2016
    Short company description

    The higher education industry is a growing market and QS has established itself as the global leader in higher education events and intelligence. We provide recruiting platforms for Business Schools, Universities and employers to meet with talented individuals, for their academic programmes and career development.

    We deliver solutions for the world’s leading universities, business schools and global higher education community. We also offer services ranging from consultancy to professional services, software solutions and publishing.
    The company undertakes primary research, publishes career guides, operates a number of websites worldwide, offers services as software solutions and stages educational fairs and career events, seminars and forums globally.

    Almost 20 million people visit our websites each year and in excess of 200,000 register to receive information on opportunities to reach their educational and career goals worldwide.
    QS is a young, dynamic, multicultural and entrepreneurial company, established in 1990, with a workforce that strives for quality, excellence and creativity.

    Requirements

    QS Unisolution is a young, international company with offices in Stuttgart,London and Bucharest. We provide innovative IT solutions in the field of higher education which are already being used by over 300 institutions worldwide.
    We support international universities in optimising their organisation and work processes. We similarly help to strengthen market position through online education portals, marketing tools, highly advanced CRM products and procedures for the electronic transfer of data.

    What we expect
    Fluency in English and French
    Great communication skills, both written and verbal
    1-3 years experience in Customer Service or Consultancy or if possible in Software or CloudSolutions
    Good knowledge of MS-Office programs
    Customer orientation and attention to detail
    Great interpersonal skills, adaptability and stress tolerance
    Good understanding of internet technologies

    Further beneficial
    Previous experience in working with CRM tools such as Salesforce, Right Now, BMC Remedy, MS Dynamics or Zendesk
    Previous experience in working with file types/databases (XML, XSLT, TXT, HTML .etc)
    Proficiency in any other European language (e.g. German, Spanish)


    Responsibilities

    Responsibilities

    Deliver world class 2nd Level Support to our International Clients ( Universities)
    Provide prompt solutions to client requests via email, phone and remote sessions
    Maintain continuous communication with our clients
    Keep records of customer interactions
    Diagnose problems, provide suitable workarounds to the customer and work closely with our development team
    Constantly contribute to our FAQ and Helpcenter based on most frequent questions and issues
    Deliver Online Training and Webinars
    Adhere to internal processes and procedures

    Other info

    Motivating salary
    Medical subscription to private clinic
    Modern office in the city center
    Friendly international environment

    Please apply with updated CV in English. Thank you!