Citrix XenApp/XenDesktop Specialist

We develop revolutionary digital solutions that leverage next generation technologies - AI, blockchain, machine learning, IoT, AR, VR, bringing to life amazing user experiences. It’s people who make software, not robots – and many companies tend to forget that. We are social creatures, and we want to work together on things that are meaningful to us, in ways that make us become better and better each day.

- College degree in IT
- Language skills: English – medium -> advanced
- Basic knowledge of Citrix tools (e.g. XenApp, XenDesktop, Provisioning Service), Windows Operating Systems (especially Windows Server)
- Basic knowledge of VmWare vsphere Hypervisor
- Basic programming skills
- Quick learner
- Organizational, multi-tasking and prioritizing skills
- Ability to meet strict deadlines
- Ability to apply and build appropriate knowledge skills and experience
- Able to contribute to strategic thinking
- Ability to work unsupervised and be proactive
- Ability to work both independently and as part of a team
- Ability to work and communicate with other teams involved in the project (e.g. Software Distribution team, Server Support team, Management team)
Nice to have:
- Citrix Courses/Certifications
- Knowledge of other Citrix tool related and/or other virtualization tools (e.g. Xenserver, Edgesight)
- Database and Scripting knowledge
- Knowledge of Microsoft Active Directory
- Knowledge of Mobile Device Management solutions
- Previous experience in similar roles
- Knowledge of ITIL practices

- Responsible for up-time, performance, reliability, scalability, security and high availability of infrastructure machines
- Troubleshoot performance issues, configuration and apply fixes
- Create scripts in order to automate certain tasks
- Perform tasks necessary to fulfill service level agreements with end users regarding Citrix-served application availability based on Technical Manual or KB documentation
- Perform and test system configuration backups and restores to ensure system recovery from outages or errors
- Review and deploy new Citrix patches and software updates according to best practices
- Anticipate, mitigate, identify, troubleshoot, and resolve software problems on Citrix servers and client access software
- Application provisioning
- User provisioning
- System patching and maintenance
- Daily system health checks
- Environment maintenance
- Changes in Client Environment
- Reporting and Documenting
- Participate in regular internal and external (Customer) status meetings
- Solve the remainder of the problems not solved at Levels 1 or 1.5, short of defects in products
- Document actions in the record
- Perform root cause analysis when required
- Assist in the use of supported products
- Recommend process and tool improvements
- Contact other support groups/organizations as required
- Interface with other systems, networks, and operating system environments
- Route to other levels of support as required
- Provide documentation and training for Level 1 and Level 1.5 support if applicable
- Communicate with other levels of support via telephony, client chat tools or ticketing system and emails
- Create and implement change requests for incidents/problems as needed