Operations Architect for Service Management

Description

If you want to be a part of our multinational team you will have the opportunity to work in a highly challenging and rewarding environment. We are offering you the chance to take a step forward in your career. The mission of our partner is to provide customers with a seamless and secure solution to their global business needs.
The Bucharest Centre is a client oriented organization with specific technologies and a dedicated team of professionals. The Center’s capability in terms of resources has increased exponentially in 2007. Furthermore, new technologies have been introduced and more partnerships have been agreed upon, both with international companies as well as with universities.
Our partner is committed to create a diverse environment and is proud to be an equal opportunity employer. We guarantee a stimulating working place, experienced team and a couple of friends.  

Required skills

• Fluent English and Italian (spoken and written)
• Ability to work under pressure and remain decisive
• Communicative competence (pro-active)
• Willingness to learn new things and extremely flexible if workflow is changing
• Knowledge of middleware technologies especially in the service management area as the following:

• Best if also knowledge on competition technologies, such as BMC, Nagios and CA.

•  Very good knowledge of the ITIL (IT Infrastructure Library) practices
• Capability to design Service Management solutions (such as availability, configuration mgmt, change mgmt, service desk solutions)
• Good knowledge of IBM design methodologies (such as Team Solution Design, Unified Method Architecture or similar design methods)
• Capability to design managed services (such as server management service)
• Knowledge of IT Governance including IT Organization design
• Capacity and performance analysis, data collection and reporting for server, storage and network
• Especially he also has to make critical evaluation and selection of the hardware and software components (including the most appropriate vendors and partners of the infrastructure)
• He must be able to estimate the services for realizing the solution. For instance he must identify the job profession (IT/Architect, IT/Specialist, PM etc), estimates the effort (number of days needed) with related band and Level 40
• He should have also the ability to interact with all the stakeholder (Extended technical team, Sales Team, Deal Hub etc) in order to manage the deal with all the organizations.
• He must able to understand documentation in Italian language and able to deliver technical documentation (in Italian) that explain the solution provided
• If necessary he must be able to make a preliminary technical analysis of RFQ/RFP/Tender in order to address and evaluate, along with the sales team, if proceed with the answer or not and provide support in the choices of GO / NOGO being OMDT process
• He must demonstrate ownership in following the specific opportunity and the ability to work effectively in an extended team