Customer Support in Limba Italiana

Angajator: Telbridge
Domeniu:
  • Customer support - Client service
  • IT Hardware
  • Vanzari
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 05.12.2016
    Scurta descriere a companiei

    Telbridge is a company with an established market position in the outsourcing call centers, mainly specializing in insurance, finance and telecommunications. We operate since 2005 solely based on Polish capital. We now employ over 1,500 employees in 6 branches: Czestochowa, Radom, Torun, Warsaw, Kielce and now Bucharest.

    The primary objective of the company is to satisfy the needs of the market related to the sale of products and services by phone. We focus on serving the above sales channels both outbound (outbound - active telemarketing, telesales, questionnaires, debt recovery), as well as inbound traffic (inbound - customer service, line ordering, help line).

    We believe that the success of our call center services is mainly due to the highly trained and motivated teams of agents that we hire.

    Our business model primarily involves:
    - Employing the best possible candidates (offering a competitive basic salary and attractive real incentive programs),
    - Regular investment in the development of the agents’ skills (eg . developing training programs for expected competencies and skills),
    - Using a clear and meaningful system of job evaluation and rewards for being successful at work,
    - Developing a relaxation training and the reduction of unwanted stress and inefficient level of motivation.

    Cerinte

    Ce ti-ai propus sa faci in perioada urmatoare? Hai la noi!
    Avem locul potrivit pentru tine intr-o echipa noua - cautam colegi vorbitori de limba ITALIANA (nivel avansat, scris/ vorbit).

    Ce ne dorim de la tine:

    - Sa fii prieten cu limba romana;
    - Sa fii si mai prieten cu limba ITALIANA... FOARTE prieten... practic, nivel AVANSAT (scris/ vorbit);
    - Să fii capabil să inveti rapid a soluționa task-uri cu care poate nu te-ai mai întâlnit;
    - Sa dai dovada de concentrare si atentie distributiva, pentru ca stim ca poti;
    - Sa fii comunicativ, responsabil si determinat. Hai ca nu-ti cerem prea mult!

    Responsabilitati

    - Preluarea apelurilor telefonice... de la clienti amabili (speram);
    - Acordarea de suport si solutionarea solicitarilor clientilor (acelorasi clienti, amabili)
    - Procesarea si introducerea in sistem a datelor, caci ne trebuiesc si dovezi scrise :)
    - Intregirea atmosferei placute de la locul de munca, chiar si tu poti face diferenta!

    Alte informatii

    Ce oferim:
    - Vrei, nu vrei, training platit sigur o sa ai;
    - Contract individual de munca declarat (doar n-ai vrea sa lucrezi ilegal!);
    - Program accesibil, zicem noi, in intervalul 8:00 – 17:00;
    - Mediu prietenos de lucru.

    Dupa cum vezi, punem pret pe om, nu pe CV! Asa ca abia asteptam sa te cunoastem.