GNOC Networking Specialist

Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication.
Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers.
Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D).

We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.

Join us for Building a Better Connected World!

Requirements

- Bachelor's Degree in computer science/Telecommunication or other related technical field, equivalent certifications and relevant experience
- Good understanding of telecom network and services.
- Understanding of technical support operation model and processes.
- Knowledge about monitoring Systems.
- Knowledge of Unix/Linux/Oracle database.
- Experience on Telecom/IT support will be a plus
- Network and storage skills is an advantage
- English fluency - effective written and oral communicator.
- Fluency in French constitutes a plus
- Strong and motivated, responsible and initiative personality
- Solution oriented
- Customer focused and good communication skill
- Good team working and communication skills

Responsibilities:

• Assist in providing technical support to end users of IT network (LAN/WAN) infrastructure organization-wide
• Familiar with supporting routers, switches, firewalls, VPN devices and load balancers
• Assist in ensuring the prompt resolution of escalated faults and requests from the service desk
• Maintain relationships with third-party vendors and ensure that agreed SLAs are achieved
• Assist in setting up and maintaining network management system tools to ensure network devices are constantly monitored
• Assist in setting up and executing technical test plans for device modification, new deployment and upgrades
• Maintain an accurate and up-to-date record of escalated issues and resolution status (i.e. a detailed maintenance schedule)
• Monitor infrastructure performance and recommend adjustments to ensure optimal response time
• Liaise with the service desk to ensure infrastructure related incidents are resolved efficiently and in a timely manner in compliance with Service Level Agreements
• Attend team/divisional/departmental meetings as required
• Prepare/compile agreed periodic activity and performance reports
• IP address management
• Implementation of changes to network services
• Maintain security and data integrity
• Implement and support audit and compliance regulations as per requirements

Join us for Building a Better Connected World! Huawei is a global leader of ICT solutions, whose vision is to enrich life through communication. Continuously innovating based on customer needs, we are committed to enhancing customer experiences and creating maximum value for telecom carriers, enterprises, and consumers. Among our customers are 45 of the world's top 50 telecom operators and one third of the world’s population uses Huawei technologies. Huawei is active in more than 170 countries and has over 150,000 employees of which more than 70,000 are engaged in research and development (R&D). We are diverse, and we embrace it. With us you have the opportunity to work in a dynamic, multinational environment with more than 150 nationalities worldwide. We seek and reward talent.