Cloud Services - Cloud L2 Support Engineer

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

The candidate will be part of a global support team providing steady state support and production operations for a major enterprise cloud offering (Infrastructure-as-a-Service). Candidates must be available to perform planned off-hours changes per approved change/maintenance windows, as well as on-call support by rotation (scheduled) and off-hours interventions for high severity incidents as needed.

- Managing VMware hypervisors and guests running on a worldwide enterprise cloud;
- Interacting and working with both internal and external customers on issue resolution and new on-boardings;
- Performing system administration activities on Red Hat Enterprise Linux and/or Windows Server;
- Managing systems to corporate compliance policies;
- Administering and supporting cloud provisioning automation tools.

MANDATORY SKILLS:

- Very good communication skills in English, both written and spoken;
- Advanced VMware vSphere/ESX configuration and administration skills in medium to large enterprise environments;
- Solid Linux administration skills;
- Solid Windows Server administration skills;
- Solid understanding of networking concepts;
- Experience with IT Security Compliance;
- Experience with system management/monitoring tools;
- Experience with operating systems services (NTP, DNS, SMTP);
- Experience writing medium complexity scripts in at least one language: Bash, Perl, Python, Ruby, Batch, PowerShell, etc.;
- Experience providing support in medium to large scale infrastructure environments;
- Experience using ticketing systems;
- General understanding of ITIL/IT Service Management concepts;
- Demonstrated ability to coordinate and work with global cross-functional teams;
- Able to effectively work through high pressure and complex situations;
- Demonstrated problem solving, interpersonal, and time management skills.
- Availability for on-call support by rotation.

NICE TO HAVE SKILLS:

- Experience with OpenStack;
- Professional certifications (e.g. RHCE, RHCSA, ITIL Foundation).

• Motivating salary;
• Good working environment;
• Medical insurance;
• Annual team building;
• Trainings and certifications.