Service administrator with Spanish&Portuguese&English

We are the leading technology recruitment and selection consultancy in Romania, working on highly specialized technologies for permanent and interim positions. Since our inception in 2001 as the first specialized IT recruitment agency in Romania we supported over 400 national and global clients in acquiring strategic IT talent for their business.

We are deeply passionate about technology and highly responsible about our work. We understand the pressure of the business and the fact that you need fast and quality results. Therefore we always go for the extra mile to deliver the best IT&C talent for your business, no matter how challenging the project may seem.

On behalf of our client, we are hiring Service administrator with Spanish and Portuguese. Our client is a global leader with more than 125,000 employees in 120 countries around the world and it has a demonstrated heritage of innovation and achievement worldwide.

Requirements:

-Spanish, Portuguese and English proficiency
-One year of previous experience, preferably in an administrative/ back-office role -Excitement in developing a career in a multinational environment
-Experience in working in a team to achieve common goals and Service Level Agreements
-SAP or similar ERP experience is preferred

The scope of the role is to work in SAP systems and manage contracts and projects for clients and engineers.

- Book quoted reactive service orders
- Book service contracts, service projects, additions, deductions, escalations and terminations
- Deal with any contract changes requests such as bill to/sold to/billing frequency requests/Purchase Orders updates
- Deal with any contract specific items as agreed
- Produce contract related invoices and ensure all contracts are fully billed in line with
contract billing frequency’s and company standards, review billing blocks etc - Produce quoted reactive and reactive service invoices
- Resolve invoice disputes, action required credits
- Book all projects and variations in line with scorecard targets and expectations
- To act as project booking gate keeper and ensure all details required are obtained and pass back non compliances to Project Leader
- Create / Modify project structure including the removal / adding of project activities and updating labor plan cost and hours required
- Provision of various reports from the SAP and the business warehouse system including reports to show status of purchase orders per project, overall status of project budget versus actual costs and missing timesheets
- Raise service entry sheet for sub contract works when required
- Carry out all project invoicing as instructed by the Project manager and create attachments as required.
- Create credit notes when required to resolve disputes

Benefits:
- Develop SAP skills
- Be part of various back-office process improvement projects
- Organized, multi-cultural, professional and high quality working environment