Junior Client Support Representative (with English/ Dutch/ German / French / Italian)

POSITION SUMMARY

The Client Service&Support team is the key point in the interaction with our clients. This position requires handling calls and emails from the clients, resolving product and service problems.
 
JOB REQUIREMENTS
·         Take in charge new incidents (inbound calls, emails), put them into the ticketing system and then provide support following troubleshooting procedures and using specific applications
·         Follow up incidents where necessary (call back the clients, communicate with the internal departments on escalated issues)
·         Provide the clients with information regarding the status of their incidents
·         Report technical problems following specific procedures
 
SKILLS AND EXPERIENCE
·         English – proficient level
·         Very good computer skills, excellent knowledge of MS Office applications
·         Responsible, well organized, extremely thorough, open, assertive, proactive, analytical and logical person
·         Excellent team player as well as independent worker, cross-cultural communication skills are a plus
Why MOOD?

• Professional, multicultural, open and friendly working environment
• Opportunity to learn new things and develop communication and technical skills (training provided)
• Flexible work schedule
• Health insurance package
• Motivating salary – 3 year salary plan