Contact Center Advisor

IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.

- Persoana dinamica si motivata
- Orientare catre client si vanzare
- Capacitatea de a lucra sub presiune
- Limba engleza – nivel conversational (nice to have)
- Atentie la detalii
- Foarte bune abilitati de comunicare
- Experienta in call-center este de dorit

Raspunde tuturor solicitarilor clientilor intr-o maniera profesionista pentru a proiecta o imagine pozitiva a companiei.
- Se asigura ca expedierile sunt corect preluate si procesate
- Previne pierderea de clienti si venituri si evita escaladarea cererilor, tratand toate reclamatiile diplomatic pentru a restabili increderea in serviciile companiei
- Ofera un serviciu eficient, prompt si orientat spre vanzare tuturor clientilor, astfel incat sa se maximizeze contributia si atingerea tintelor de venit propuse.
- Raporteaza direct catre Contact Center Supervisor