Junior Collection Representative

Nobel’s history of expansion and profitable growth as a technology company covers the last 20 years and we are well positioned for future success as well. Our products and services include: online selling of prepaid virtual phone cards worldwide, distribution of physical phone cards in North America and Romania, superior carrier services worldwide, innovative call center solutions, international money transfer services, food delivery and more.

Competencies:
• Core:
• English very good, both writing and speaking
• Persuasive and determined
• Ability to meet deadlines
• Essential: Very good communication skills (speaking and writing)
• Cultural: Customer Focus, Results orientated, integrity

Required Skills/Experience:
• Experience in financial field and/or Customer Service:6 months ;
• Basic Excel Knowledge;

Academic/Educational Requirements: University graduate or student

To achieve high quality customer satisfaction by providing professional support and understanding customer’s needs, thus contributing to the development of the business.

• Daily manual calls to past due customers
• Be logged into the predictive dialer system and be available for incoming answered calls
• Bring back the past due clients and advertise the products of the company
• Follow up and approve with new accounts referred by overdue customers daily
• Maintain e-mail communication between the company and overdue customers
• Be logged in dialer application and be available for calls from the inbound queue
• Handle any other tasks provided by the supervisor
• Daily reporting& updating of the accounts
• Assists in billing and invoicing customers
• Willing to work in afternoon and night shifts.