CUSTOMER EXPERIENCE SPECIALIST WITH ITALIAN ( Emerson )

Responsibilities

Upon reception of Customers orders, identify the relevant products, clarify the prices from the system and the Customer Database and book the orders in the ERP system;
Check the lead-times provided by the Plants, potentially get a shorter lead-time from the Plants if lead time is identified as too long, confirm the lead time on the order;
Follow-up of customer orders from order entry until delivery and invoicing of the goods including organization of transports worldwide;
Support the Sales Office for all questions and direct them to appropriate contacts in other departments if needed;
Daily contact with customers, by phone and email .
Develop a specific area of expertise;
Organize and implement scanning of all orders and relevant documentation;
Contacts with production units and marketing, quality, application engineering and logistics departments;
Allocate to relevant Sales Offices all requests coming on the Company’s eCommerce internet site;
Various administration tasks related to customer files.
 
Requirements

Minimum 3 years’ experience in international sales or Customer Service, logistics and/or transportation department;
Fluent in Italian and English;
Good mastering of Ms Office tools (Outlook, Word, Excel, Power Point).
 
About Emerson 

Imagine being surrounded by more than 110,000 intelligent, driven and passionate innovators all working toward the same goal—to create groundbreaking solutions that leave our world in a better place than we found it. Our diverse and inclusive team combines technology and engineering in a wide range of industrial, commercial, and consumer markets. 

This exciting environment is what you’ll discover at Emerson, a Fortune 500 company with $22.3 billion in sales and facilities in 141 countries. Together, we’re changing the world, and we have all the resources to help you achieve your professional goals. 

Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Emerson. Explore them now and join us in doing what’s never been done before.