Service Desk Team Leader with Hungarian

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

With these skills you are a great candidate:

• Spanish (C1 or above);
• English (B2 or above);
• Team working skills;
• Understanding of solutions and correct management of problem solution;
• Capacity of taking care of the technical documentation and following the production, experimentation and deployment phase;
• Socially skilled;
• Self-awareness;
• Team worker with collaboration;
• Understanding of client's issues;
• Flexibility;
• Analysis and problem solving;
• Is familiar with and can explain the below concepts. Prior work experience is desirable:
* Knowledge of Active Directory;
* Operating Systems Knowledge;
* Office Automation Software knowledge;
* Servers, files, folders knowledge;
* Knowledge of Antivirus and Antimalware tools;
* Wireless Devices (Blackberry, Windows Mobile, Symbian, Android).
* Has used an IT Service Management tool (BMC Remedy or similar).


Sounds like the perfect job? We’ve got even more to offer:
• Medical and dental services
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Annual Company Bonus
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of an technology changing company
• Flexible Vacation – Take time off when you need it, we trust you
• Work from Home – Sometimes you can get to work remotely from anywhere you choose!


We’re at our best when you’re at yours
Vodafone
Power to you



***NOTE:
We thank all those who apply; however, only those selected for further consideration in the selection process will be contacted.
We are welcoming all applications from the persons who have the legal right to work in Romania.

Part of Vodafone Group, Vodafone Shared Services Romania is a center of excellence offering Technology, Customer Service, Fraud and Security Services to Vodafone clients from several markets around the world.
We've opened for business in Romania in 2014 and we have ambitious plans for growth. We have reached 800 colleagues and counting.
Vodafone Shared Services Romania is a welcoming place for everyone as we pride ourselves with offering genuine Global Experience.

Your day to day:

In general, the Service Desk Analyst will need to be a patient character, with ample tolerance within a potentially stress-filled situation and who deals politely and calmly with end-users. He or she will need to be thorough, analytical and organized, able to conduct a detailed analysis of each problem being reported, as well as proactive enough to take on and successfully drive resolution. Total customer focus is essential, delivered in a helpful and knowledgeable manner, as well as an optimistic and flexible outlook to the future.

With these activities you will have a great impact on our business:

• Take internal customer calls in Spanish;
• Log, troubleshoot and dispatche IT issues to the next level, with the aim of ensuring quick and effective resolution;
• Collect data for internal reporting;
• Ensure service level agreements are fulfilled;
• Resolve incidents, service requests and queries;
• Update information in the relevant systems;
• Document new known errors;