Service Desk Agent L1 with German

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

• Advanced German level and English medium level knowledge;
• Team working skills;
• Ability to listen and understand the client’s issues and needs;
• Flexibility and capacity of properly analysing the problems encountered;
• Ability to take care of the technical documentation;
• Willingness to develop a career in IT.

• Take internal customer calls in German;
• Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
• Collect data for internal reporting;
• Ensure service level agreements are fulfilled;
• Resolve incidents, service requests and queries;
• Update information in the relevant systems;
• Document new known errors.