Technical Support Engineer

Established in 1994, TotalSoft is one of the most important providers of business software systems (ERP, HCM, CRM, DM and BI) in Central Europe.

TotalSoft is the preferred ERP solutions provider in Romania and one of the top 10 global providers of software solutions for the leasing industry.TotalSoft’s top products, Charisma ERP, Charisma HCM are market leader products in Romania, with relevant references in 8 industries: financial services, retail, distribution, production, construction, agriculture, medical and services.

Currently, TotalSoft has a team of +600 software specialists and projects in 41 countries on 4 continents.

In autumn 2016, TotalSoft was acquired by Logo Business Investment S.A. (Logo), the largest independent software provider in Turkey. With over 35 years of experience, Logo is one of the fastest growing software companies, delivering innovative solutions and services through more than 800 partners. The company is present on 45 international markets serving over 90,000 customers in Europe, Middle East, Africa and Asia. Logo is the first publicly traded IT company in Turkey.

For more information, please access: totalsoft.ro, charisma.ro and logo.com.tr/en.

- Proven working experience in enterprise technical support
- Good knowledge of Windows Server and Unix/Linux systems, utilities and scripting
- Knowledge about virtual machines, VPN, remote connections
- Strong problem-solving skills
- Very good client-facing skills
- Fluent in English, writing and speaking

Nice to have:
- Knowledge of SQL
- Previous experience with Oracle products

- Remotely install and configure Oracle Primavera Suite to our clients
- Provide advanced troubleshooting assistance
- Provide prompt and accurate feedback to clients
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Act as a gateway between the customer and the implementations manager.

What we offer :
- Great team to work with
- Attractive salary
- The right environment to grow in
- And lots of other benefits