IT Team Leader Business & Technical Support team

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Employer: HR Select
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.10.2016
    Remote work: On-site
    Short company description

    HR Select – Agentie Recrutare si Executive Search

    Requirements

    Have:
    - Bachelor degree in information technology, computer science, information system security, or related disciplines
    - 2+ years of SSC work experience
    - Team management exposure
    - Good command of English and French languages

    Responsibilities

    - Lead and manage a small team of technicians responsible for day to day smooth running of operations
    - Ensure Level 1, Level 2 support
    - Ensure service delivery agreement with the service level (SLAs) established
    - Take preventive measures to ensure applications, stable and secure IT infrastructure and to avoid potential service interruptions, considering the capacity and safety management issues informations.
    - Maintain the records database operating and records all incidents in a service log.
    - Handle monitoring and management tools (eg scripts, procedures).
    - Maintain the services of the Information System (IS) and take preventive measures if necessary.

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