Service Delivery Coordinator with German and English

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Essential Experience
 Excellent communication skills, fluency in spoken & written German and English
 Expert knowledge of Microsoft Office Products
 Proven track record in the delivery of high quality customer service
 Experience working in a shared services environment
 Proven ability to work as part of a flexible fast changing environment

The Service Delivery Coordinator is focused on:
 Delivering service that meets SLA and delights the customer
 Developing strong internal and external relationships
 Achieving productivity improvements and cost control
 Assisting the Service Delivery Manager in the transforming and growing the business

Key Role Tasks and Activities:
 Act as a customer and internal point of contact for assigned contracts
 Responsible for the effective management of external / internal queries / escalations
 Maintain necessary documentation of process’ on customers contracts
 Responsible for the environmentally friendly disposal of all consumables and equipment
 Provide necessary support for price reviews
 Build customer relationship