NOC Sales Support

Suntem o agentie de recrutare si executive search ce ofera de peste 11 ani servicii in domeniul resurselor umane, atat pentru companiile locale, cat si internationale cu adresabilitate catre entitati persoane juridice sau persoane fizice.

Nu suntem o simplă interfaţă între angajat şi angajator, ci susţinem activ şi adăugăm valoare procesului de angajare. Avem garanţia că lucrăm doar cu angajatori profesionişti şi, în acelaşi timp, căutăm doar persoane dedicate şi motivate. Procesul de selecţie se caracterizează printr-o transparenţă totală astfel încât Dvs. să aveţi acces la toate informaţiile pe care le consideraţi utile.

Satisfactia Dvs. este esentiala pentru succesul nostru si de aceea va garantam servicii de calitate, orientate spre nevoile Dvs.

Ne interesează omul din spatele CV-ului şi de aceea oricine ne va călca pragul va găsi la noi informaţiile de care are nevoie, consiliere profesională, sfaturi utile şi, cel mai mai important, şansa unui nou început.

- Student or graduate
- Telecommunications experience is a plus.
- Advanced knowledge of English is a must (speaking and writing)
- Good command in Spanish or Italian or Russian is a plus (speaking and writing)
- Communication skills – both written and verbal
- Previous experience with MS Office (Excel, Outlook, Word, Powerpoint)
- Analytical mindset
- Professionalism is required in all communication with internal and external clients (phone calls, emails)
- Open-mindedness and initiative is required in day to day tasks
- Passion for IT and Networking & security technologies and strong interest in self-development
- Strong team spirit and involvement

Your responsibilities:
- Provide an excellent level of service and communication while interacting with the Company's vendor and customers.
- Analysis of support requests sent by our customers by phone or email assigned to NOC Team
- Timely updates for every Network & Security support request assigned to your group
- Accurate ticket documentation of the network support requests and troubleshooting steps taken
- Ticket follow-up and escalation in accordance with priority
- Ownership and responsibility for all tickets assigned to your queue
- Working in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest quality standard
- Serve as primary initial responder within the Network Operations Center in identifying, troubleshooting, and resolving network problems;

- Positive and professional environment - we care about our employees, invest in their development, encourage fun and team building initiatives
- Multilingual exposure - we serve international clients daily – join us and improve your spoken and written language skills with native speakers
- Rewards & Benefits according to your performance and involvement.
- Promotion opportunities