Fieldwork Manager

Toluna is an Internet Market Research service provider with offices across the globe. We are a leading provider of online access panels and technology with a panel of +9 million members in 49 countries. Details on who we are here: www.toluna-group.com .

The Fieldwork Manager is in charge of all the sampling aspects of the projects assigned. 

The main goal of the Fieldwork Manager is to manage the sampling activity on projects, by maintaining both an optimal usage of supply channels from a cost/ efficiency and capacity perspectives as well as meeting our clients’ requirements in terms of quality and turnaround time.
 

Your main tasks will be to:

Delivering qualitative samples in a timely fashion, according to clients' expectations:

• Run and confirm feasibility on assigned projects;
• Design and share sample planning;
• Assess and mitigate risk on fieldwork;
• Manage and monitor fieldwork;
• Understanding of clients’ needs in terms of sampling;
• Advise on sampling strategy based on request.

Optimizing the usage of channels:

• Define and utilize the channels based on guidelines to optimize our cost and to complete the projects;
• Focus on the respondent experience keeping in mind our capacity: invitation design, proper incentive, survey experience;
• Utilization of outsourcing as a last resource.

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Your abilities need to be:

• University degree, preferably in Sociology/Business Administration or Marketing;
• Preferably +1 year experience in client services;
• Mandatory advanced level of English language;
• Very good communication level, able to deliver and explain unexpected news and offer solutions to the parties involved in the project;
• Good level for a second language (German, Italian, Spanish, French);
• Ability to work under pressure and in a team;
• High level of organizational skills and ability to prioritize;
• Proactivity and hands on approach with a can do attitude is highly appreciated;
• Experience in online market research is an advantage;

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What we offer:

• Training opportunities and career development plan;
• Competitive financial package: salary, performance bonus, meal tickets and sport allowance;
• Private medical plan insurance;
• Exceptional office comfort: top office facilities and equipment, central building office.

Welcome to our innovative team of professionals in online market research!