IT Technical Support Officer

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Angajator: APS Romania
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 20.09.2016
    Remote work: On-site

    Job Purpose:
    Information technology (IT) Support Officer provide technical advice and support to help people use computer software and hardware effectively. Maintains computing environment by identifying system requirements; installing upgrades; monitoring system performance. Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems.

    Job Duties:
    • Installing and configuring computer hardware operating systems and applications;
    • Developing, monitoring and maintaining computer systems and networks;
    • Offer remote support to local users on premises or using remote tools to help set up systems or resolve issues in remote location;
    • Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
    • Replacing parts as required;
    • Providing support, including procedural documentation and relevant reports;
    • Following diagrams and written instructions to repair a fault or set up a system;
    • Supporting the roll-out of new applications;
    • Setting up new users' accounts and profiles and dealing with password issues;
    • Responding within agreed time limits to call-outs;
    • Working continuously on a task until completion;
    • Prioritizing and managing many open cases at one time;
    • Testing and evaluating new technology;
    • Escalate more complex issues to the relevant IT Support members;
    • Provides information by answering questions and requests;
    • Maintains quality service by establishing and enforcing organization standards;
    • Contributes to team effort by accomplishing related results as needed.

    Skills/Qualifications:

    • Strong knowledge of Windows operating systems and inner common applications and services (Workstation and Server);
    • Medium knowledge of Linux operating systems;
    • Medium knowledge of networking concepts, design and implementation;
    • Up to date with the latest hardware technology;
    • Problem solving;
    • Strategic planning;
    • Multi-tasking;
    • Technical understanding;
    • Excellent verbal and written communication;
    • Keen to learn new technologies;
    • Professional attitude.

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