IT Technical Support Officer
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Angajator: | APS Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 20.09.2016 |
Remote work: | On-site |
Job Purpose:
Information technology (IT) Support Officer provide technical advice and support to help people use computer software and hardware effectively. Maintains computing environment by identifying system requirements; installing upgrades; monitoring system performance. Establishes and maintains network performance by building net configurations and connections; troubleshooting network problems.
Job Duties:
• Installing and configuring computer hardware operating systems and applications;
• Developing, monitoring and maintaining computer systems and networks;
• Offer remote support to local users on premises or using remote tools to help set up systems or resolve issues in remote location;
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
• Replacing parts as required;
• Providing support, including procedural documentation and relevant reports;
• Following diagrams and written instructions to repair a fault or set up a system;
• Supporting the roll-out of new applications;
• Setting up new users' accounts and profiles and dealing with password issues;
• Responding within agreed time limits to call-outs;
• Working continuously on a task until completion;
• Prioritizing and managing many open cases at one time;
• Testing and evaluating new technology;
• Escalate more complex issues to the relevant IT Support members;
• Provides information by answering questions and requests;
• Maintains quality service by establishing and enforcing organization standards;
• Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
• Strong knowledge of Windows operating systems and inner common applications and services (Workstation and Server);
• Medium knowledge of Linux operating systems;
• Medium knowledge of networking concepts, design and implementation;
• Up to date with the latest hardware technology;
• Problem solving;
• Strategic planning;
• Multi-tasking;
• Technical understanding;
• Excellent verbal and written communication;
• Keen to learn new technologies;
• Professional attitude.
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