IT Application User Support Analyst (SAP Support) - Bucharest

TenarisSilcotub is leading Romanian producer of small diameter seamless pipes used in the mechanical industry, automotive, oil and gas, chemical and petrochemical industry, and power industry. TenarisSilcotub can design, manufacture and supply a wide rage of seamless tubes according to customers requirements, in order to meet the most sophisticated demands and to provide technical assistance and product development , logistic services and just-in-time delivery and personalize stock management.

Location: Bucharest
Experience: 2 -5 years
Studies: University degree in IT/Informatics/ Economics
Language skills: English – advanced;
IT tools:
- SAP or experience in other CRM system is required;
- Microsoft Office skills
Personal skills:
- good communication and interpersonal skills;
- ability to interact with people at any level, regional/global;
- ability to work in team and engage others into his activity;
- very good analytical skills, orientation to results, problem solving and client needs;
- main behavioral characteristics: patience, calm, non-conflictual;

Scope
Provides support regarding IT Applications attending the user needs within the frame of the applications, security, and technology architectures aligned with the Tenaris Global guidelines and limited to the scope (geography or business process) defined for the position.

Responsibilities
Provides IT application support across the defined scope, effectively requesting and/or executing corrective maintenance depending on the type of problem that affects the user.
When required by the corporate teams, he/she will engage in the maintenance and evolution of the applications by coordinating with the corresponding corporate teams. Responsibilities may include interacting with key users to document the needs, assessing the business criticality and priority, and collaborating with the evaluation of solution alternatives.
Participates in system implementations within the defined scope, by performing system testing, controlling local suppliers’ execution and collaborating with the user training.
Starting from the post-implementation stage, ensures proper communication and the availability of user's manuals, as well as continuously monitors the system utilization and operation, according to what has been established during the project. This also includes monitoring the correct operation of interfaces between corporate and local systems.
Complies with Tenaris policies, procedures and management standards, and ensures adherence with all laws and regulations that apply to the area of responsibility.
Protects from damage, theft or misuse the facilities, equipment and other physical resources assigned to his/her area