Level 1 Support Specialist with German

Stefanini IT Solutions was founded in Brazil by Marco Stefanini in 1987. Today, Stefanini is a global services provider, delivering offshore, onshore and nearshore outsourcing, IT consulting, systems integration, application and strategic staffing services to mid-size and large companies around the world.

 Fluency in German & English (both written and verbal).
 Good general IT Knowledge.
 Problem solver orientation.
 Very good analytical skills.
 Strong communication and teamwork skills.
 Eagerness/willingness to learn.
 Ability to perform under pressure and to multi-task.

 Consistently interacting with customer and supervisors to have the issue solved.
 Analyzing problems/situations, understanding problem impact on client business.
 Applying problem solving techniques.
 Responding to client queries, providing timely resolutions to client issues.
 Logging all related activities for each customer query and handling client data securely.
 Employing client‘s standard support delivery methodologies and tools.
 Performing in international software support delivery processes and environments.
 Respond to requests for technical assistance in person, via phone, electronically.
 Follow service desk procedures.
 Performing problem management and end-to-end problem ownership.
 Redirect problems to appropriate resource.
 Identify and escalate situations requiring urgent attention.
 Track and route problems and requests and document resolutions.
 Make sure the process conformity and SLAs are accomplished.