Technical Support Engineer

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Employer: PTC
Domain:
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 10.03.2017
    Remote work: On-site
    Short company description

    About PTC (NASDAQ: PTC)​

    PTC unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity. With PTC, and its partner ecosystem, manufacturers can capitalize on the promise of today’s new technology to drive digital transformation.

    Requirements

    Requirements – Non Technical
    • The candidate will be expected to understand a customer needs, put themselves in the customer’s shoes, and guide the customer’s expectations
    • The ability to manage multiple urgent issues in parallel
    • The confidence, communication and interpersonal skills to lead customers in urgent or critical situations
    • The ability to work with team mates in a collaborative manner to achieve a mission.

    Requirements –Technical
    • Graduate (Bachelor), Post Graduate (Master) in an engineering, computer science, software or any IT related discipline
    • Ideally two to three years of industry experience in the relevant areas
    • Experience with Database Systems (like Oracle©, SQL-Server)
    • Administration skills in Web-Technologies (Webservers, Servlet Engines, LDAP, IIS,
    • Programming skills like XML/XSL/DTD, HTML, Java etc.
    • General IT skills (Windows, Network, PC/Hardware Know-How, Utilities, Scripting, etc.)
    • Experience with PTC Applications and/or in the usage of other PDM/PLM systems like MatrixOne©, Enovia©, Smarteam©, TeamCenter©, Metaphase©, etc.) would be a distinct advantage
    • Excellent English skills, German language is a plus
    • High dedication paired with outstanding organizational skills, also during times of increased workload
    • Strong analytical and troubleshooting skills and a methodical and autonomous way of working
    • Communication and presentation skills, team attitude, a confident and friendly manner.

    Responsibilities

    As a member of a global team providing B2B support to our customers and partners on our Windchill®- and Model Manager--based PLM/PDM systems, you will help our customers and strategic business partners to implement the product development process of the future. To join the team, you must be comfortable in a technical environment and be able to discuss obscure product behavior/features with customers and possess a demonstrated ability to analyze and solve problems.

    PTC's PLM/PDM technologies uniquely deliver capabilities to support today's complex and globally distributed design and manufacturing environments on an integral, web-based architecture.

    Your role will be to qualify, analyze and investigate our customers' specific non-trivial technical issues, providing friendly, professional assistance and solutions of the highest quality. You will work in an environment in which continuous development will be part of your daily tasks. Our workplaces and equipment are state-of-the-art, and in a short time you will enhance your technological and analytical skills to become an expert in our applications.

    Responsibilities
    • Providing best-in-class technical assistance and advice to our customers on questions regarding the implementation, configuration, usage and optimization of our PLM/PDM applications (Creo Elements/Direct Model Manager and Windchill PDMLink®)
    • Troubleshooting problems and, where possible, providing workarounds in close collaboration with our R&D department
    • Realization and continuous improvement of our internal processes (ISO 9001/2000)

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