IT Support Engineer

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

• Bachelor’s Degree in Computer Science, Information Systems or other related field
• Minimum 1,5 years relevant experience in IT infrastructure Service delivery or IT Service Desk environment
• Experience of working in a large corporate environment
• Knowledge of Windows 7, Windows 8 and Microsoft Office (including Outlook) Internet Explorer and knowledge of other Microsoft applications and products
• Experience of laptop, desktop and printer hardware fundamentals
• Knowledge of Windows Server based operating systems
• Basic knowledge of networking and connectivity troubleshooting
• Client management skills
• Organized, diplomatic and analytical person
• Good communication skills, team player and open mind

- Respond and resolve incidents logged via the Energy IT Support Portal
- Analyze the right solutions to specific tech issues
- Administrate the SharePoint platform
- Liaise with Accenture Local Tech Support for effective user incident management
- Effective utilization and management of third party software solutions
- Provision and management of energy services loan equipment and IT consumables
- Support for events such as new joiner inductions, team/project meetings
- Act as a team player across the energy support team both locally and globally