Night Shift Team Leader

UPA Solutions este o companie ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională. Compania aflată în continuă dezvoltare are în prezent un număr de peste 25 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client. Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro

• Minimum 12 months experience in a Call Centre Advisor position
• Experience in managing people (desirable)
• Fluency in spoken and written English (required)
• Proven ability to manage and motivate
• Team working skills

• To actively manage the performance of the team and provide training, coaching and support and as necessary to improve results
• To provide constant feedback to Call Centre Manager on the team’s performance
• To create action plans to improve the team’s performance indicating how this improvements will be made and the results that will be achieved
• To work with the HR department, undertake disciplinary meetings
• To facilitate monthly team meetings as required
• To deal with the administrative duties attached to the role
• To identify where improvements can be made to existing processes and procedures to improve the efficiency/effectiveness of the department and to implement changes as agreed with the Call Centre Manager

- Attractive salary package
- Professional development opportunities
- Pleasant working environment