Flexible Benefits Administrator

Former Xerox Customer Care Services, as well as other former Xerox Services companies, will continue its activities as Conduent, Inc. The name Conduent is inspired by the new company’s expertise in connecting clients and their constituents through seamless transactions in areas such as customer care, transportation solutions, and healthcare payer and provider services.

Conduent will continue to work as an extension of our clients’ business, enabling millions of interactions every day – such as processing toll payments or medical claims, disbursing public assistance funds or addressing a customer care concern. We will deliver these transactions at massive scale, anytime and anywhere, yet ensure each one is flawless, personalized and secure. As an independent company, we will carry forward the values and culture of innovation, diversity and integrity from Xerox along with our established expertise in transaction-intensive processes, analytics and automation to help improve the satisfaction and loyalty of your patients, commuters, consumers or employees.

Focus of the role
The Flexible Benefits Administrator will be responsible of:
• Maintaining our clients’ flexible benefit schemes, including completion of client demographic data imports, production of monthly payroll/provider files and submission to relevant 3rd parties.
• Understanding how benefits are administered, how they work, how the costs of them are calculated, and how employees can benefit from them.
• Producing ad-hoc reports and statistical benefit information (eg, benefit take up, and movements)
• Assisting with employee benefit related email queries, and preparing accurate and detailed responses.

Role requirements
The Flexible Benefits Administration Team is looking for a future colleague who possesses the following skills and experience:
• Bachelor degree or last year of study student (economic studies preferred)
• Excellent verbal and written communication skills
• Expert knowledge of MS Excel as well as the rest of MS Office package
• Proven customer service experience
• Proficiency in English
• Ability to work independently, pay attention to details and be sensitive about confidential data
• Highly organised and tenacious person
• Ability to work in fast paced environment, having a pro-active attitude.