Customer Advisor

De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

For one of our clients, company focused on development of technologies and solutions, we are looking for Customer Engagement Management Advisors with knowledge of English and another European language (excluding Romanian).

Requirements:
University graduate;
Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management);
Fluent in English (written and spoken) & Other European language;
Computer literate – particularly Microsoft Package (Windows, Outlook, Excel, Word, IE, etc.);
SAP know-how will be considered a plus.

Competencies:
Communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required;
Understanding of moderately complex internal operational issues;
Developed problem-solving and analytical skills;
Broad knowledge of the end-to-end process of sales operations;
Developing knowledge of local legal compliance issues;
Demonstrated teamwork and collaboration skills;
Ability to structure and apply developed organizational skills to manage daily operational issues;
Good knowledge in business administration;
Organizational and inter personal skills.

Acts as a first point of contact for regular, on-going customer accounts and some “top-tier” customers, on daily operational matters;
Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs);
Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members;
Represents team as a subject matter expert on internal processes to other functions and organizations;
Maintains an enhanced TCE through proactive communication and handling as well as a high level of data quality;
Assures interface between support sales, support business, delivery, back office, process development and the customer. Makes sure that questions are answered;
Assures the admin responsibility for the realization of individual contracts;
Sometimes needs to take over lead functions for customer projects from an admin point of view;
Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management;
Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions;
Acts as entry point for C&C, delivery issues, finance, CRS;
Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams;
Initiate and attend interdisciplinary meetings;
Analyzes processes and business cases in order to provide solutions for improvement;
Deliver Training/Guidelines to customer online (eg. PWB/S360/S360Pro tool).