Finance Customer Accounts & Deductions Associate (OTC) - Multiple roles ( French, German Spanish, Italian)

FINANCE CUSTOMER ACCOUNTS & DEDUCTIONS ASSOCIATE:
Grow with US as an Order to Cash Associate, specialising in customer accounts and deductions.  You will be responsible for proactively contacting customers to ensure payments are in progress as well as managing and solving any invalid deductions on customer accounts.
 
 
WHAT WILL I BE DOING?
 
Working within our OTC team as Order to Cash Associate you will be part of our success by:
 
Customers and Operations:

• Serving as a single OTC point of contact for assigned customers and sales
• Maintaining a full understanding of customers’ strategies, policies, and key personnel, as well as Kellogg’s terms of sale, internal policies, and key personnel
• Proactively chasing to the Customers to ensure invoices are received and the payment is in progress
• Managing and resolving the collection of aged receivables for assigned customers
• Managing invalid deductions that require direct customer or sales support
• Managing and solving escalated deduction issues for UK Customers including: Trade Deductions, Pricing Deductions and Coupons
• Facilitating OTC problem resolution including managing the order holds or releases decision process
• Participating in sales trade strategy discussions
• Ensuring consistent application and adherence of all Kellogg OTC policies, including GAAP, SOX, corporate tax structure (i.e., ROUPEE), and audit requirements as well as adhere to agreed Service Level Agreements (SLAs)
• Conducting trend analysis to drive continuous improvement related to OTC processes and systems
• Maintaining a constant focus on achieving and surpassing established metrics
• Proactively partnering with internal and external customers to identify trends and resolve OTC issues
• Working with management and peer groups to maintain Kellogg GBS in top quartile on all benchmarking measures and metrics
• Providing direction and assistance to global team in resolving issues to meet OTC metrics

Capability-Building and Innovation:

• Building individual skills and capabilities through learning opportunities such as training courses and on-the-job training; strive to be a process champion or expert for the end-to-end OTC process
• Contributing to the overall learning of the OTC Team through sharing of best work practices and peer-to-peer coaching
• Supporting implementation of improvements for process efficiency, quality and control Key Performance Indicators (KPIs)
• Working on special projects and continuous improvement initiatives; identify opportunities to make the processes more effective
• Participating in pilots or service rehearsals before major changes are implemented; conduct system testing for technology upgrades

 
WHAT DO I NEED TO DEMONSTRATE?

At Kellogg’s, we emphasise on recruiting the best people to help grow our business and build on our success. To be considered for this position, you must be able to demonstrate the following:
Required:

• High School Diploma or equivalent and significant experience in a related field required
• Language Skills:
  • Fluent in English
  • Two second languages: Spanish, Italian, French or German (depending on specific market assignment)
• Proficiency in Microsoft Office - Word, PowerPoint, Access and Excel
• Excellent verbal and written communication skills as well as strong customer service skills
• Deep analytical and problem solving skills
• Strong negotiation and decision making skills

Preferred:

• University Degree or equivalent
• Knowledge of collections, deductions, and/or customer service
• Experience with SAP ERP system
• Customer relationship management experience
• Sense of urgency and ownership of resolution, meeting established performance objectives and customer commitments
• Ability to work in a team environment
• Strong knowledge of service center processes and procedures
• Ability to manage multiple and sometimes conflicting priorities and specific time constraints
• Solid time management skills
• Experience working in a shared services, process driven or service center environment
• Expertise in Order-to-Cash function including best practices, technologies, processes, procedures and tools
• Training and certification in Six Sigma or LEAN
• Experience working for a multinational organization and working with colleagues internationally
• Processed and Packaged foods industry experience

WHAT ELSE DO I NEED TO KNOW?
By being mindful and committed to W.K. Kellogg's ideals, we uphold our founder’s dedication to people and their well-being. We promote an environment where we can push beyond boundaries and across borders to create foods and brands that help to fuel the best in everyone everywhere.
As our company continues to grow, our people grow with it. Through our values-based culture, we create a stronger future every day — enriching communities and nurturing careers by putting people first in everything we do.
Kellogg's is a GR-R-REAT place to work and here are some of the reasons why:

• Competitive Salary
• Annual Bonus Scheme
• Medical Plan
• 23 days Annual Holiday
• Training Opportunities
• Global Career Opportunities
• Recognition Programme
• Flexible Working Arrangements
• Lunch Vouchers
• Energising Social Events

Recruitment Process:
 
Once we have received your application, one of our Kellogg's Recruitment team will be in touch with you to let you know what happens next.
Our Assessment Centres will be held across the month of August.


The Kellogg Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people