Team Leader for Business Administration Services

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Employer: Allianz Services
Domain:
  • Others
  • Customer Support - Client Service
  • Job type: full-time
    Job level: peste 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 25.08.2016
    Remote work: On-site
    Short company description

    Allianz Services is proud to serve and be part of Allianz Group, one of the world's leading insurers and asset managers. Our strong global footprint, with around 6000 employees located across eight countries and four continents, enables us to unlock the full potential towards driving a superior client experience within Allianz Group.

    Requirements

    - Proficiency in MS Excel & MS PowerPoint
    - Strong organizational, planning and structuring skills
    - Administrative IT understanding
    - Fluent in English, must be able to hold presentations and lead meetings in English
    - Back-office experience of min 1 year

    Skills
    - Strong organizational, planning and structuring skills
    - Excellent communication skills, problem solving ability, team player, very organized
    - Ability to build working relationships in a complex environment
    - Flexible and able to think outside the box
    - Self-starter and driven
    - People oriented
    - Customer oriented
    - Analytical mindset

    Responsibilities

    - Supervision and leadership of BAS team (back office administrative services):
    - LegBa - granting and managing of access rights (e.g. creation and administration of BIDs, access to servers etc.)
    - Controlling of access rights
    - IT equipment Order management (SIMA & Service Portal)
    - Administrative activities management (room booking, time management)
    - Ensure all operational tasks of the team are performed to fulfill customer satisfaction and business needs
    - Manage transition of new tasks or perform / oversee operational tasks closely that are new to the team
    - Monitoring the team performance by gathering relevant data and producing statistical reports
    - Ensures KPIs achievement and documentation
    - Plan the use of human resources and organize recruitment and placement of required staff. Support on establishing the organizational structures
    - Ensuring that monthly administrative responsibilities for the team members are met (e.g. holiday scheduling, ensuring back-up, time and attendance)
    - Drives periodical evaluation process of the subordinate team members and enables team members to fulfill respective tasks
    - Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning
    Issue processes documents on quality management system (procedures, instructions etc.) and prepares records necessary to carry out
    - Meet other activities submitted by the superior or the legal entity manager, professional or regarding quality management
    - Contribute to management reporting and billing process
    - Performing adhoc analysis
    - Complete quality assurance review checks to monitor the quality of project reporting and deliverables to drive improvements across the portfolio. Proactively highlight & escalate delivery risks and issues to senior management -providing an independent view of project and program health
    - Managing and overseeing the approval process of the contracts

    Other info

    What do we offer?

    - Flexible and friendly working environment
    - Access to a wide range of learning and development opportunities (technical and soft skills trainings)
    - Well-being programs and initiatives
    - Attractive compensation package

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