Agent L1 Service Desk with German

Angajator: Vodafone Shared Services Romania
  • Customer support - Client service
  • IT Software
  • Telecomunicatii
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 10.12.2016

    We offer you:
    • Private medical and dental care insurance
    • Life insurance
    • Dedicated employee phone subscription
    • Special discounts for gyms and retailers
    • Project specific training
    • A youthful and multicultural working environment with dedicated professionals and great development opportunities

    What exactly will you do:
    • Take internal customer calls in German
    • Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution
    • Collect data for internal reporting
    • Ensure service level agreements are fulfilled
    • Resolve incidents, service requests and queries
    • Update information in the relevant systems
    • Document new known errors

    We’re looking for someone who:
    • Speaks German at an advanced level and English at medium level;
    • Has team working skills and is socially skilled;
    • Is ready to listen and understand the client’s issues;
    • Is flexible and capable of properly analysing the problems they encounter;
    • Has the capacity to take care of the technical documentation;
    • Is willing to develop a career in IT.

    We’re at our best when you’re at yours!

    Power to you

    NOTE: We thank all those who apply; however, only the selected CVs will be contacted for further consideration in the selection process.