Agent L1 Service Desk with Dutch
Acest job nu mai este activ!Vezi toate job-urile Vodafone Intelligent Solutions (_VOIS) active.Vezi toate job-urile Agent L1 Service Desk with Dutch active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.roVezi toate job-urile in IT Software active pe Hipo.roVezi toate job-urile in Telecomunicatii active pe Hipo.ro |
Angajator: | Vodafone Intelligent Solutions (_VOIS) |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 0 - 1 an experienta |
Orase: |
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Actualizat la: | 21.08.2016 |
Remote work: | On-site |
We offer you:
• Private medical and dental care insurance
• Life insurance
• Dedicated employee phone subscription
• Special discounts for gyms and retailers
• Project specific training
• A youthful and multicultural working environment with dedicated professionals and great development opportunities
What exactly will you do:
• Take internal customer calls in Dutch
• Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
• Collect data for internal reporting
• Ensure service level agreements are fulfilled
• Resolve incidents, service requests and queries
• Update information in the relevant systems
• Document new known errors
We’re looking for someone who:
• Speaks Dutch at an advanced level and English at medium level
• Has team working skills and is socially skilled
• Is ready to listen and understand the client’s issues
• Is flexible and capable of properly analysing the problems they encounter
• Has the capacity to take care of the technical documentation
• Is willing to develop a career in IT
We’re at our best when you’re at yours!
Vodafone
Power to you
NOTE: We thank all those who apply; however, only the selected CVs will be contacted for further consideration in the selection process.
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