Service Delivery Lead - Iasi Office
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Angajator: | Accenture |
Domeniu: |
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Tip job: | full-time |
Nivel job: | Manager |
Orase: |
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Actualizat la: | 20.08.2016 |
Remote work: | On-site |
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.
+ 7 years of BPO/SSC environment in a managerial role
+ 2 years of leading procurement operations
University degree
English – advanced level
Strong leadership skills
Excellent results in people and client management
- Develop working relations and collaborate with local SDL /Operations leads in managing internal and external resources
- Manage the project budget and financial related KPIs
- Determine and assure quality and SLAs agreed
- Understand and define key drivers of client satisfaction and collaborate with Delivery leads on ensuring this through project delivery
- Effectively manage client expectations
- Develop senior client relationships in order to influence services sales opportunities
- Responsible for determining data collection requirements and creating concrete analysis from ambiguous requests, based on customer needs
- Responsible for driving succinct analysis from multiple data loads
- Responsible for supervising teams of 15+ people
- Career counsel and coach for dedicated resources
- Conduct the 3 locations operations at a leadership level
- Run the operational meetings with SDLs to check project overall status covering also the people news/issues/plans, etc.
- Communicate company decisions in line with the official statement of Accenture
o create positive working atmosphere and trustworthy relationships
o check whether the time estimates, work plans and schedules are realistic
o provide regular and constructive feedback
- Develop strategic relationships developing an advisor relationship
- Support new sales efforts by participating specific meetings
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