Agent L1 Service Desk with Italian - AVR0000G8

_VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.

Over 26,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

_VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create positive impact for themselves and society. We do not discriminate based upon age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, and national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

REQUIRED SKILLS:
* We’re looking for someone who - Requirements:
* Speaks Italian at an advanced level and English at medium level;
* Has the understanding of solutions and correct management of problem solution;
* Has the capacity of taking care of the technical documentation and following the production, experimentation and deployment phase;
* Is socially skilled and team worker;
* Has self-awareness, flexibility and the understanding of client's issues;

Role purpose:
Ensure timely and effective resolution of end-user IT related issues

What will you do - Key Responsibilities
* Takes internal customer calls in Italian;
* Logs, troubleshoots and dispatches IT issues to the next level, with the aim of ensuring quick and effective resolution;
* Collects data for internal reporting;
* Ensures service level agreements’ fulfilment;
* Resolves incidents, service requests and queries;
* Updates information in the relevant systems;
* Documents new known errors;

We offer you:
* Private medical and dental care insurance
* Life insurance
* Dedicated employee phone subscription
* Special discounts for gyms and retailers
* Project specific training
* A youthful and multicultural working environment with dedicated professionals and great development opportunities

To apply for this position, please use the following URL:
https://ars2.equest.com/?response_id=594139089f3c045b751dc8142f47ac6c