Swedish Customer Support

Ca angajat CGS România vei beneficia de un program de lucru flexibil, în funcție de nevoile tale, cât și vei participa la sesiuni de formare și training-uri intensive pentru a îți îmbunătăți cunoștințele și pentru a putea să îți îndeplinești cu brio atribuțiile. Te vei alătura unei echipe entuziaste și dinamice ce te va ajuta la dezvoltarea unei cariere de succes, într-un mediu fun și interactiv, înconjurat de prieteni.

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Proficient in Swedish and English.
Has general database knowledge.
Has general analytical skills.
Demonstrated oral and written communication skills.
Demonstrated organization and time management skills.
Is flexible & service focused.
Is able to work in a team.
Is results driven oriented.

Provide support and manages requests from the client’s consumers by phone or e-mail;
Respond within agreed time limits to call-outs, respect procedures and guidelines;
Work continuously on a task until completion (or referral to third parties, if appropriate);
Prioritize and manage many open cases at one time;
Establish a good working relationship with customers and other professionals; Provide product information regarding content, price, availability, delivery time, basic product knowledge;
Communicate clearly and immediately any system issues to the supervisor; Assure the administration of the Customer Care Center service: filing, archiving and reporting.