Customer Support Representative - Italian language

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Vezi toate job-urile Customer Support Representative - Italian language active pe Hipo.ro

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Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: part-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 05.08.2016
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    Our client is a global leader in product lifecycle support, that handles all PC hardware platforms and all forms of mobile devices and gaming consoles. Your role will be to provide technical support and customer service experience for various types of products and services in the gaming business.

    Requirements:
    - A bachelor degree;
    - Proficient or native in Italian language;
    - Fluent in English;
    - Excellent verbal and written communication skills;
    - Customer service experience;
    - Experience of supporting video games would be advantageous;
    - Good working knowledge of PCs and mobile applications/games.

    Responsabilitati

    Responsibilities:
    - Provide support via phone and email for inbound customer contacts seeking technical assistance, game play and billing queries;
    - Carry out research to troubleshoot customer’s technical problems;
    - Research new resolutions for addition to knowledge database;
    - Perform any other duties related to technical support as and when required;
    - Ensure that client escalation procedures are adhered.

    Job Code: 060716AE

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