Delivery Center Head of Operations

This job is no longer active!

View all jobs ManpowerGroup Romania active


View all jobs Delivery Center Head of Operations active on Hipo.ro

View all jobs Management - Consulting active on Hipo.ro


Employer: ManpowerGroup Romania
Domain:
  • Management - Consulting
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • nationwide
    Updated at: 29.07.2016
    Remote work: On-site
    Short company description

    De peste 70 de ani, ManpowerGroup reprezinta puntea de legatura intre milioane de persoane si piata muncii, prin brandurile sale Manpower, Experis, ManpowerGroup Solutions si Right Management. Compania este prezenta pe piata din Romania din 2003, iar in acesti ani peste 400 de clienti si zeci de mii de candidati au avut incredere in noi pentru a le oferi flexibilitatea, agilitatea, talentele, competentele si oportunitatile de care au nevoie. Indiferent daca va aflati la inceput de drum, sau sunteti profesionisti experimentati, brandurile ManpowerGroup va pot oferi oportunitatile potrivite de a va dezvolta, a dobandi noi abilitati si competente, a fi expusi la proiecte pline de provocari si a creste profesional.

    Requirements

    - At leas 3-4 years management experience in a relevant context;
    • A degree in a relevant subject or demonstrated ability to deliver the responsibilities required;
    • Excellent organisational and planning skills, with an ability to multitask in a busy environment with multiple contacts;
    • Effective communication skills, both verbally and in written form at all levels of authority;
    • Good understanding of finances and budgets;
    • Previous experience in IT Sector would be an advantage

    Responsibilities

    Organization/HR :
    * Manage day to day operations for RO Tower Managers , SMC and Security
    * Accountable to implement global offshore plan to achieve globally defined target – in cas of RO, for pulling in work to Romania, to maximise use of existing offshore approvals an initiate new approval requests where there are opportunities.
    * Develop RO organisation including maintaining IDP’s, developing talent, ensuring the GSA is staffed with the appropriate skills and resources, ensuring cross-organisational communication, coordination and optimization
    * Together with Global tower heads, develop demand forecasts to enable timely resourcing

    Service Delivery (GD, SMC, Security):
    * Working with SMC and SEDA on overall quality of service, to drive SEV1 reduction plans
    * Accountable for resolution of Major Incident (in collaboration with SM MI team), and drive critical Improvement plan
    * Ensure quality and regulatory standards compliance are met within the Towers
    * Give sign-off for Tower-relevant content in Rainbow reviews and Solution reviews

    Transformation (GD, SMC, Security):
    * Accountable Implement Global Initiatives related to standardization and transformation in the RO GSA organisation

    Finance (GD only):
    * Accountable for budget and saving for the Global Tower in RO, in cooperation with Global Tower leads. This includes Budget forecasting , updates and actuals follow-up
    * Accountable to achieve, track and report efficiency, offshore, WU targets across all teams in RO
    * Ensure compliance to purchasing strategies, , architecture and portfolio of GD and MS
    * Accountable to achieve monthly PEP savings and fte target
    * Accountable to achieve globally defined and agreed Lean implementation plan and sponsor Lean Waves*
    * Accountable to achieve globally defined and agreed Offshore target and prepare RO offshoring plan

    Other info

    Benefits:

    • Training and certifications: On-going In-depth training with current and emerging products and technologies;
    • Flexible benefits: Medical program, Sports benefits, Lunch vouchers, Mobile phone, Laptop;
    • Compensation: Competitive salary package and relocation bonus for candidates outside West Area;
    • Extra vacation days;

    Job-uri similare care te-ar putea interesa:

    Timisoara,

    Timisoara,

    Hybrid

    Vezi job-uri similare (6)