Contract Administrator - English language

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Angajator: Prohuman
Domeniu:
  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 21.10.2016
    Remote work: On-site
    Scurta descriere a companiei

    With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

    Cerinte

    Our client creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The client brings together a portfolio that spans software, services and IT infrastructure to serve more than 1 billion customers in over 170 countries on six continents. The company invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.

    Requirements:
    - University graduate;
    - Minim 1 year of related experience (e.g. supply chain, customer service, procurement, financial management);
    - Fluent in English (written and spoken);
    - Computer literate - Microsoft package: Windows, Outlook, Excel, Word, etc.;
    - SAP know - how will be considered a plus;
    - Communication skills with ability to convey medium impact messagesclearly (verbal, written and presentation) to internal and external peers and management;
    - Understanding of moderately complex internal operational issues;
    - Demonstrated teamwork and collaboration skills;
    - Good knowledge in business administration.


    Responsabilitati

    Responsibilities:
    - Acts as a first point of contact for regular, on-going customer accounts and some “top-tier" customers, on daily operational matters;
    - Resolves operational issues that may arise from the end-to-end sales process (e.g. order status, returns, and deliveries, invoicing, returns, and financial post- sales programs);
    - Acts as a point of contact for a specialized topic (e.g. order management, special pricing) and trains team members;
    - Contributes to efforts to optimize current processes, often collaborating with other groups within company to improve day-to-day activities;
    - Represents team as a subject matter expert on internal processes to other functions and organizations;
    - Maintains an enhanced organization through proactive communication and handling as well as a high level of data quality;
    - Assures interface between support sales, support business, delivery, back office, process development and the customer;
    - Assures check and balance function, business controls and audit compliance in order to secure company' s financials;
    - Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the Company Services customer support policies and procedures;
    - Sometimes needs to take over lead functions for customer projects from an admin point of view;
    - Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management;
    - Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions;
    - Assures correct handling of support contracts within the company systems;
    - Presents and escalates professional topics in the area of responsibility to the management team, the own team and adjacent teams;
    - Initiate and attend interdisciplinary meetings;
    - Assures compliance with the company standards of business conduct;
    - Knows and uses the company internal network;
    - Analyzes processes and business cases in order to provide solutions for improvement;
    - Deliver Training/Guidelines to customer online (eg. PWB/S360/S360Pro tool);
    - Monitoring of the E2E process between FO & BO;
    - Assure that all document are imaged in a timely manner.

    Benefits:
    - Strong growth plans;
    - Working with a global organization who provides you with the tools and resources you will need to succeed;
    - Training, coursers for your personal and professional development.

    Job Code: 060916ELP

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