6-month Paid Internship - Technical Support with English

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Employer: Honeywell
Domain:
  • Customer Support - Client Service
    • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
    • Updated at: 26.07.2016
    Remote work: On-site

    Based in Bucharest

    Honeywell is the leader in gas detection, fire systems, personal protective equipment, building controls, home comfort and security,  and scanning and mobility. Our products and solutions give customers the ability to capture more and better data faster and across  a wireless landscape, improve productivity, safety, and security, drive better decision making, and reduce costs. We are at work in 150  million homes, 10 million buildings, 5,000 industrial facilities, and hundreds of gas and electric utilities worldwide. People are our  ultimate differentiator. Bring your passion to a fast paced and professional work atmosphere.

    Are you curious about what this role implies?

    •Coverage of Technical Support Helpdesk (Hotline, mail, email, live-chat, social media coverage and web support) ;
    • Provide pre- and post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues ;
    • Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to Tier 2 and/or appropriate resource ;
    •Create, track and monitor CRM records for all incoming support requests ;

    Then you should have:
    •Excellent / Fluent in English
    •University ongoing- Electronics /Electrotechnics or other technical profile
    •Strong problem solving skills
    •Proactive and resourceful
    • Ability to communicate and build relationships comfortably with customers

    We are offering:
    •Competitive salary and an attractive  benefits package
    •Extensive training programs
    •Career growth opportunities
    •Experienced leaders to support  your professional development
    •Dynamic and international work  environment

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