Service Support Engineer

Join one of the most sought-after companies that specializes in IT outsourcing business.

Originating from France, NATEK was established in Czech Republic in 2004. The company currently operates in Poland, Slovakia, Czech Republic and Bulgaria and reports stable 30% growth year-o-year. Our dynamic team of + 370 employees come from over 20 different locations worldwide. Recently celebrating its 10th anniversary, NATEK has become a leading provider of IT services & consultancy in the CEE region.

If you are interested in more information, please visit www.natek.eu

• Work experience on a similar position at least 3 years

• Administration knowledge and experience with Unix, Linux

• Experience with SQL/ Oracle databases
• Experience with Unix Scripting

• Basic programming skills preferable (Java, Perl, etc)

• Pro-client approach with ability to make good customer relations

• Good communications skills

• Rigorous, strong drive to solve problem, creative problem solving skills
• Ability to learn and react fast, flexibility (in solutions and time)
• Fluent English (communication with clients and internal),
• French is an advantage

• Manage customer relationships and technical support requests using e-mail and phone (may need on site visit in few cases).

• Be Initial single point of contact for technology & usage problems for all products and applications. Application includes third party SW & HW.
• Problem analysis: isolates & reproduces problem to product or component – solving the problem or transferring to competent department

• Internal communication and cooperation with peers (Delivery Team, Sales, R&D..etc )

JOB LOCATION: Prague, Czech Republic

BENEFITS:

• Work on international projects, opportunity to travel
• Support of professional career growth by matching your skills and plans wih the suitable projects
• Possibility to work in other NATEK European branches
• Attractive salary referring to your skills and experience
• Private health care
• Czech/forein language course
• Full relocation assistance (work permit, visa, flat search), relocation bonus
• 5 weeks of vacations