Polish: Customer Service

ICS AGENCY, THE SOLUTION FOR A SUCCESSFUL CAREER

We care about people and the role of work in their lives by helping them to develop their careers through planning, work, coaching and training.

Our goal is to inspire individuals and organisations to work more effectively and efficiently, and to create greater choice in the domain of work, for the benefit of all concerned. By finding the right balance between the needs of the employer and the wishes of employees, we will bring supply and demand closer together.

Skills/Qualifications:

A good level of Polish language is mandatory
Customer Service General Knowledge
Quality Focus
Problem Solving
Financial Knowledge is plus
Documentation Skills
Listening Skills
Communication Skills
Risk Management Skills / Problem Resolving
Multi-tasking

Customer Service Representative Job Duties:

- Client assistance in account creation processes.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Analyzing customers needs in order to match them
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.

For all of the above we offer you:

• Fixed salary
• Monthly and annual bonuses
• Monthly earnings above the average
• Opportunity to promote in upper management
• Full time job with 8 hours/day contract
• Powerful brands
• Luxury office in a high-end business environment
• Company phone
• Personal computer
• Possibility to work and promote in our foreign offices
• Free specialized training sessions based on sales techniques, personal development and many more