Support Services Advisor with Spanish/French/Portuguese

At Ericsson you’ll have a unique opportunity. The chance to use your skills and imagination to push the boundaries of what’s possible. To create never-seen-before solutions to some of the world’s toughest problems. You’ll be challenged. But you won’t be alone. You’ll be part of a team of like-minded innovators, all driven to go beyond the status quo to build what comes next. At Ericsson you can be an explorer, a change maker and a force for good.

Job Summary

Provide dedicated first line support to end users for the services delivered by the SSC and global units. This requires receiving and registering inquiries, solving them or referring to the relevant second line support team. The result is resolved inquiries, freed-up time and thereby higher productivity for end users and service delivery teams.
Be the representative towards the end user for the whole SSC and its services.

Also, you will be responsible of the following:

• Accounting & Reporting Skills
• Administration & Organizing Skills
• English Skills
• Ericsson Business Process Knowledge
• Ericsson Knowledge
• Fundamental Leadership Competence
• Interpersonal Skills
• Team working Skills

Behavioral Competencies


• Analyzing
• Deciding & Initiating Action
• Delivering Results & Meeting Customer Expectations
• Planning & Organizing
• Relating & Networking
• Working with People

• Handle inquiries
• Manage inquiries
• Plan, execute and follow up the day-to-day delivery of services
• Execute changes in processes, services and scope
• Working in shifts (night shift ends at 1:00 am)