Process Quality Owner (Job number #1519933)

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Employer: Hewlett Packard Enterprise
Domain:
  • Customer Support - Client Service
  • Education - Training
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 11.07.2016
    Remote work: On-site
    Short company description

    Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

    Requirements

    Education and Experience Required:

    - First level university degree or equivalent experience.
    - Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

    Knowledge and Skills:

    - Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers. Mastery in English
    - Basic problem-solving and analytical skills.
    - Basic knowledge of the end-to-end process of sales operations.
    - Basic knowledge of local legal compliance issues.
    - Ability to structure and apply basic organizational skills to manage daily operational issues.

    Responsibilities

    Main Responsibilities:

    - Assures the check and balance function for all order-/ revenue- / and business relevant issues
    - Maintains an enhanced Total Customer Experience (TCE) through proactive communication and handling as well as a high level of data quality.
    - Assures full ownership for front office (FO) responsibilities and coordinate e2e activities including the involved near- and offshore partners. Actively applies and uses the near- offshore processes and work effectively with Business Process Operations (BPO)/ Global Business Services (GBS). Translates customer requests. Replies to BPO/GBS Questions
    - Assures interface between support sales, support business, delivery, GBS, Process development and the customer. Makes sure that questions are answered
    - Assures check and balance function, business controls and audit compliance in order to secure HP’ s financials
    - Assures the admin responsibility for the realization of individual contracts. Assure that they are handled correctly from a commercial and legal point of view along the HPE Services customer support policies and procedures.
    - Sometimes needs to take over lead functions for customer projects from an admin point of view.
    - Processes that need to be adapted for customer needs need to be developed under the framework of effective and cost management.
    - Ensure that processes are optimized and that knowledge is transferred to all involved parties at the interfaces to other functions
    - Assures correct handling of support contracts within the HPE systems

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