Business Customer Advisor with English (night shift)

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality.

TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 250,000 citizens around the world and through its five TELUS International Community Boards that have provided $4.6 million in funding to grassroots charitable organizations since 2011. Learn more at: telusinternational.com.

-English level C1
-Willing to work full time on shifting schedules, afternoon and night shifts, Monday - Friday, 17:00 - 03:00
-Experience and/or knowledge of a customer service environment
-Excellent customer service and problem-solving skills
-A positive, friendly attitude with the willingness and ability to sell
-Ability to learn and share information with others
-Ability to work independently with a minimum of supervision in a fast-paced environment, while effectively managing multiple tasks
-Not mandatory, but nice to have: working knowledge of the Internet, Internet technologies, and technological/industry trends, as well as personal computers, e-mail and operating systems, dial-up and high-speed Internet connectivity

-Offer Wireline solutions to small businesses (high speed internet, phone lines, and TV servies)
-Resolve billing inquiries and explain payment options
-Take payments and report to credit services
-Deliver sales and service excellence by demonstrating tenacity, persuasiveness, and strong interpersonal skills
-Troubleshoot technical service issues determining root causes of problems and finding appropriate resolutions
-Explore and anticipates clients' future needs with an ability to recommend and educate the client on value-add services and products
-Accurately obtain, document and confirm client information
-Builds relevant professional relationships with internal contacts

- Stable job - we offer permanent labor contracts
- Flexible time - we offer flexible work schedules, with 8 hours per day
- International career - we offer regular training (TELUS Academy) and international career opportunities
- Multilingual exposure - we serve international clients daily: join us and improve your spoken and written language skills with native speakers
- Positive environment - we care about the well-being of our employees, invest in their development, encourage fun and team building initiatives
- Community projects: we run CSR (Corporate Social Responsibility) events all year long. Make the world better, together with us!