End User Computing Desktop Remote with German OR Russian OR Dutch

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Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • IT Hardware
  • IT Software
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 30.08.2016
    Remote work: On-site
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Cerinte

    Profile:

    • Fluent communication skills in English and German/Russian/Dutch
    • 4 to 6 years of experience in Desktop Remote support
    • Knowledge and experience on windows XP/7/8 OS
    • Experience in email support, MS office and desktop applications
    • Should have exposure on EUC tools like AD and other remote support tools
    • Troubleshooting experience for desktop L2 related issues
    • Experience in software distribution and troubleshooting failed deployments.
    • Experience in mobile device management

    Responsabilitati

    Role and responsibilities:

    • Manage Desktop (software and connectivity) incidents through to resolution.
    • Provide standard and approved software (operating systems and standard office applications) support and the remote management of Desktop Devices using appropriate tools.
    • Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates.
    • Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation.
    • Ensure that each Desktop Device is installed with the appropriate Desktop image.
    • Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements
    • Experience in managing thin clients and troubleshooting related issues

    Alte informatii

    Benefits:

    - Opportunity to work in a young and dynamic environment
    - Attractive benefits package
    - Lunch tickets
    - Fitness deduction
    - Health insurance and dental scheme
    - Opportunity to develop and learn constantly
    - Access to internal trainings.


    About the company:

    Wipro Ltd. is a global information technology, consulting and outsourcing company with 170,000+ workforce serving clients in 175+ cities across 6 continents. The company posted revenues of $7.6 billion for the financial year ended Mar 31, 2015.
    Wipro helps customers do business better by leveraging our industry-wide experience, deep technology expertise, comprehensive portfolio of services and vertically aligned business model. Our 55+ dedicated emerging technologies ‘Centers of Excellence’ enable us to harness the latest technology for delivering business capability to our clients.
    Wipro is globally recognized for its innovative approach towards delivering business value and its commitment to sustainability. Wipro champions optimized utilization of natural resources, capital and talent.

    A wide range of industry options are available since we services customers in various industries including Banking & Capital Markets, Insurance, Travel & Hospitality, Retail & Consumer Products, Energy and Utility, Technology, Manufacturing, Telecom & Healthcare sectors. We have built deep expertise in Processes like Finance & Accounting, Procurement, Marketing, Legal, HR Services, Tech Support, Customer Services and Analytics.

    Follow us on Facebook @ www.facebook.com/WiproRomania

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