Catalogue Operations Analyst - German Speaker (Job number #1545613)

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

- Previous experience with procedures, rules and regulations
- A high level of business ethics which entails complying with certain internal procedures
- Strong organizational and interpersonal skills
- Strong team player
- Proficient Business Communication Skills
- PC and Microsoft Office tools knowledge (Windows, Outlook, Office, etc.)
- Mastery in English & German
- Strong communication
- Bachelor degree and customer service skills
- Any previous work experience would be a plus

- Acts as the primary contact to the client for all catalogue related interactions
- Reviews requests for change to catalogue content from client. Reviews complex requests for changes to the catalogue and determine if the change can be implemented as requested. Analyzes requests and any attachments for completeness
- Provides response to Client Catalogue Owner for complex change requests
- Plans catalogue changes within monthly maintenance cycle
- Submits catalogue content update requests to appropriate queue for action by the Catalogue Operations team
- Receives notification from Catalogue Operations Team that the request is closed, validates catalogue content update request is completed properly and sends communication to notify client and/or HPE delivery teams of new/updated catalogue content
- Works with the necessary Delivery teams, perform required research for price, service, who would fulfill request
- Interacts with SRM Account Manager to implement catalogue items from frequent NSSR requests
- Acts as the primary point of contact for the Catalogue Operations team and ensures they follow standards and guidelines, and operate within agreed delivery objectives
- Facilitate catalogue data collection and validate catalogue data adheres to business rules and requirements
- Receives product updates and information and in cooperation with the client, initiates product catalogue updates
- Manages on-boarding of HPE delivery towers/performing suppliers to the Service Catalogue. Consults with HPE delivery towers/performing suppliers with reference to catalogue data definition. Facilitate catalogue data governance with performing suppliers
- Analyzes requests to create/modify catalogue content and validate request against any appropriate business rules. These requests could be triggered by the client, delivery teams, contract management or other areas as defined by the catalogue maintenance process